All orders are shipped from Southern California using USPS. Domestic shipping time is usually around 2-4 business days, although it make take longer during peak shipping times.
If an item arrives damaged, please let us know as soon as possible. Also, please send pictures so that we can file a claim with the post office. Although Briarwick is not responsible for damages during shipping, we can work out a solution on a case-by-case basis.
There are 2 portions to international shipping. The first is the cost of shipping the product to you. This is the shipping fee you will pay during checkout. We usually ship USPS and shipping times can be anywhere from a few days to 3 weeks. If after 3 weeks you still have not received your order, please contact us.
The second is the cost of any customs fees your country requires from the importer (you, as the customer). Briarwick Candles is not responsible for the payment of customs charges. Your local post office should contact you once the package has reached the local facility, but please keep an eye on your tracking information. Typically, your local post office will hold your package for 21 days before sending it back to Briarwick. If an order is returned to us for non-payment of custom duties, we will refund you for the cost of your order but not the shipping charges. Also, Briarwick will not alter the declaration slip to a lower amount to allow for lower customs charges. We must report the exact value of the items being delivered.
Never leave a burning candle unattended, and please keep candles away from children and pets.
Always keep wick trimmed to 1/4 of an inch. This ensures your candle will not smoke or burn too quickly.
Stop burning candles once wax reaches 1/4 of an inch from the bottom of a container. Candles burned too low may cause damage to the containers or the surfaces they rest on.
Soy wax has a 'memory', which means that it remembers how it was burned before. Becasue of this, it is important to allow the melt pool to reach the sides of the container each time it is burned. Otherwise, tunneling will occur and you will miss out on part of your lovely candle!
Some frosting or wet spots may occur with your candle. This is completely normal, and a sign that it is made with natural soy wax. Neither frosting nor wet spots will effect the scent throw or burn of your candle.